We took a tremendous amount of time, not only to travel to, but to look around and test everything in the store. They sold us a mattress and box spring, only to be told that the only thing they had in stock was the box spring...they'd have to order the mattress, and they didn't know how long it would take. What, you can't tell us before you charge our card? The salesman seemed incredulous to the fact I wanted a refund back to my card. This place needs to go out of business, and quickly. The way to operate a business is to be honest, transparent and know your inventory...not sneak around like a bad used car sales2.
March 4, 2017. Agent told me my bed would be $499.00, no tax, no delivery charge and no charge to pick up the old mattress. I also purchased two queen size pillows at $75.00. The mattress was delivered and I gave them one pillow (unopened) to return to the store asking that they give me a $37.50 credit. Upon receiving my credit card bill, I saw where they had charged me $539.00, overcharging me either for the delivery charge or for pick up. Finally, my bill was corrected, thanks to VISA, and I received a $40.00 credit. The Mattress Place has yet to pick up my old mattress and box spring as promised. Would be nice to trust their word and rely on the handshake given. I would gladly reconsider rating if they'd pick up this mattress/box spring as promised.
The staff is very friendly and helpful. They work with you to help you get the best deal possible. I highly recommend coming here.
This place worked with well beyond any other store Ive been to I recommend the mattress place to everyone the staff work every way possible to maintain customer satisfaction if you're looking for a mattress I recommend checking here first save some time and gas just driving around
We bought a memory foam mattress here a few months ago. We love it! Very comfortable. Great customer service and very helpful. Best prices we found. Thank you guys for all your help.
Mattress Center Of Kingsport is a US Lodging based in Kingsport, Tennessee. Mattress Center Of Kingsport is located at 711 W Stone Dr #4, Kingsport, TN 37660, USA.
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